This agreement applies to gift cards issued on or after 8/22/2010 that expire in 2017 or later. Click here for the agreement for gift cards issued prior to 8/22/2010 which expire 2014 or earlier.
This Gift Card Agreement (“Agreement”) is the terms and conditions governing our issuance and your use of the enclosed Wells Fargo Visa® Gift Card (“Card”). Please read this Agreement carefully and keep it for your records. By purchasing, signing, or using the Card, or authorizing another person to use the Card, you are agreeing to the terms and conditions in this Agreement. In this Agreement, “you” and “your” mean: (a) the person to whom we issue the Card; (b) the person receiving the Card; and (c) the person using the Card. The terms “we,” “us,” and “our,” mean Wells Fargo Bank, N.A., and its successors, agents, and assigns.
About your gift card
You have received the Card with a U.S. Dollar amount fixed at the time of purchase. Unless we otherwise agree, we sell Cards with a minimum of $25.00. You acknowledge and agree that the amount available on the Card is limited to the prepaid U.S. Dollars fixed at the time of purchase. The Card is not a credit card or an automated teller machine (ATM) card. The funds associated with the Card are eligible to be insured for your benefit, up to applicable limits, by the Federal Deposit Insurance Corporation (“FDIC”) if you either own a personalized Card or register the Card as set forth in this Agreement. You have no separate, distinct deposit account established for you with us that is associated with the Card. Your Card’s prepaid funds cannot be increased after the Card is issued or replaced after the funds are used. The prepaid funds will decrease as you use the Card, or you incur, or we assess, a fee or charge. We do not pay interest on the prepaid funds on your Card. The Card is our property and we reserve the right to cancel, repossess, or revoke its use at any time without prior notice, subject to applicable law. If you permit someone else to use your Card, we will treat this use as if you have authorized that person to use your Card and you will be responsible for any transactions initiated by such person with your Card, with or without your knowledge. Purchases of Cards are final, and resale of Cards is strictly prohibited.
Before using your gift card
Before using your Card, you must call 1-877-855-8719 to activate the card and receive a Personal Identification Number (PIN) then sign your signature on the back where indicated. Once the Card is signed, it cannot be transferred to anyone else. Write down the Card number and the Customer Service number, 1-877-855-8719, on a separate piece of paper in case the Card is lost, stolen, or destroyed. We urge you to register the Card in your name at wellsfargo.com/gift-card promptly, upon receipt. By registering the Card, we can establish your relationship to the Card in the event it is lost, stolen, or destroyed.
Using your gift card
You may use your Card as often as you like to obtain goods and services up to the prepaid funds on the Card. Each time you use your Card, we will deduct the amount of the transaction from the remaining prepaid funds associated with the Card. The Card is not reloadable and cannot be used after its prepaid funds reaches zero. To pay for purchases at participating merchants and service providers in the U.S., you can select “credit” and sign the sales receipt. Or, you can select “debit” and enter your PIN. The PIN cannot be used to give cash access at ATMs or cash back at merchants. You should not disclose your PIN to anyone. If the security or confidentiality of your PIN is compromised, you should notify Bank at once. You are responsible for keeping track of the available balance on your Card. Merchants generally will not be able to determine the available balance on your Card, so you need to know the exact balance BEFORE making a purchase. To obtain your available balance and a record of daily updated Card transactions, visit us online at wellsfargo.com/gift-card or call 1-877-855-8719. Customer Service is available 24 hours a day, 7 days a week. We strongly urge you to regularly review your Card’s online transaction history. Your failure to review could affect your rights with regard to unauthorized transactions or transaction errors. If you use your Card for more than its available balance, you agree to pay us the difference upon demand. If you have a problem with a purchase that you make with the Card, or if you have a dispute with a merchant, you must deal directly with the merchant. If you are entitled to a refund for any reason relating to a Card transaction, you agree to accept the refund under the policy of that merchant.
The card cannot be used
- To obtain cash at ATMs, cash back with a purchase or overthecounter cash withdrawals.
- To make purchases with merchants domiciled outside the United States, including international Internet merchants.
- To make regular, preauthorized payments to third parties.
- To engage in any transaction that is unlawful under any applicable law, including, but not limited to, “restricted transactions” as defined in the Unlawful Internet Gambling Enforcement Act of 2006 and Regulation GG issued thereunder.
Please note that we reserve the right to deny transactions or authorizations from merchants apparently engaging in the internet gambling business or identifying themselves through the Card transactions record or otherwise as engaged in such business.
For all Card purchase transactions, please note that we are permitted to place a temporary hold against some or all of the prepaid funds on the Card if and when an authorization request from a merchant is obtained. We refer to this temporary hold as an “Authorization Hold,” and it will be subtracted from the available balance on the Card. In the case of an authorization request at a gasoline merchant or at a restaurant, hotel, or similar merchant, this amount may be different from the actual transaction amount because the actual transaction amount may not yet be known to the merchant when it submits the authorization request. For those transactions, there may be no Authorization Hold or the amount of the Authorization Hold may be different from the transaction amount. In some other cases we may not receive an authorization request from the merchant, and there will be no Authorization Hold. We are permitted to place an Authorization Hold on the funds on the Card for up to three (3) business days (or such other period of time as may be permitted by payment network rules governing your Card) from the time of the authorization until the matched transaction is paid. Please note that if the transaction is not submitted promptly for payment by the merchant, we will release the Authorization Hold, which will increase the amount of funds on your Card until the transaction is submitted for payment by the merchant and finally posted to the Card.
Use at gasoline merchants
If you use your Card to purchase gasoline, we recommend that you pay inside the station, not at the pump. If you were to pay at the pump, the electronic terminal at the pump may be programmed to confirm that you have sufficient available balance on your Card to pay for an average purchase of gas by submitting an authorization request. This authorization request could result in a hold against some or all of the funds on your Card. Please note that the authorization request amount and any resulting hold against some or all of the funds on your Card may vary from time to time without prior notice, and will depend on whether the merchant has “Real-Time Clearing” (described below) or Partial Authorization capabilities. (Please see section above regarding the release of holds after three (3) business days and its impact on available balances.)
Real-Time Clearing. If the merchant engages in real-time clearing, the merchant will submit an authorization request for an amount equal to the merchant’s determination of an average sale amount, up to $500. If the available balance on your Card is less than the authorization amount, then a hold will be placed on the available balance. If the available balance on your Card is greater than or equal to the authorization request amount, a hold will be placed for the authorization request amount. In either case, the hold on the funds will last for up to two (2) hours from the authorization request.
No Real-Time Clearing. If the merchant does not have Real-Time Clearing capabilities, then an authorization request will be submitted. Currently, the authorization request amount is one hundred dollars ($100); however, that amount is subject to change without prior notice. If you have insufficient available balance on your Card to cover the authorization request amount, and the merchant does not have Partial Authorization capabilities, your attempt to use your Card at the pump may be declined. However, if you have insufficient available balance on your Card to cover the authorization request amount, and the merchant does have Partial Authorization capabilities, then the authorization request amount will be the available balance on your Card. In the case where the merchant does have Partial Authorization capabilities, a hold will be placed on the prepaid funds on your Card for the amount of the authorization request for up to three (3) business days from the time of the authorization request. Once the merchant sends us the final amount of your actual gasoline purchase, we will remove the hold on your available balance for any additional amount exceeding this final amount. TO AVOID A DECLINE OF, OR A HOLD ON, YOUR AVAILABLE BALANCE, WE RECOMMEND THAT YOU PREPAY FOR YOUR GASOLINE INSIDE THE STATION.
Use at restaurants, hotels, and similar merchants
When a merchant with employees receiving tips (e.g., restaurants, spas, hair salons, etc.) requests approval to complete your transaction, the authorization request amount will include a fixed percentage (approximately 20% or more) to the amount reflected on the bill presented to you prior to payment. This additional amount is meant to cover the tip or possible additional charges that the merchant expects you will add to the bill. A merchant in the travel business (such as a hotel, car rental agency, or cruise line) will also verify that your Card has sufficient prepaid funds to pay an anticipated bill for services you are requesting. The anticipated bill may be greater than the actual bill when you check out, return the rental car, etc., even though only the actual amount of the bill ultimately will be deducted from your account. As a result of this increased authorization request, if you have an insufficient available balance on your Card to cover the authorization request amount, your Card may be declined. If you have more than a sufficient available balance on your Card to cover the authorization request amount, it may result in an Authorization Hold on your available balance for the additional amount if you do not add the amount they expect. Once the merchant sends us the final transaction amount you designate, we will remove the Authorization Hold on your available balance for any additional amount exceeding the final transaction amount. This may take up to three (3) business days from the authorization request date, and during this period you will not be able to use any balance subject to this Authorization Hold. If you use your Card for car rental or hotel stays, the Authorization Hold time may be up to 30 calendar days. (Please see section above regarding the release of holds and its impact on available balances.)
Purchases greater than the prepaid funds on your gift card: combining forms of payment and split tender transactions
If you wish to use your Card to purchase an item for more than the available balance on the Card, subject to the merchant’s policy, you may be able to use your Card toward a portion of the purchase price and then use another form of payment to pay the balance of the purchase price. This is called a “split tender” transaction because you would be “splitting” the purchase price between your Card and another form of payment. Before you request a “split tender” transaction, please call Customer Service at 1-877-855-8719 to confirm the available balance on your Card. Then, you MUST ask the merchant if two forms of payment will be accepted for the purchase you wish to make. If the merchant agrees, first request that the merchant debit or charge a specific dollar amount on the Card and then use the other form of payment to pay the remaining balance. Some retailers, particularly department stores, will only allow a split tender transaction if the second form of payment is cash or check. Internet and most mail order merchants do not permit split tender transactions. We do not guarantee that the merchant will accept two forms of payment, such as two gift cards.
Internet, mail order, and phone purchases
Internet, mail order, and phone purchases may require that we have the correct name and home address of the Card owner on file. If you wish to make internet, mail order, or phone purchases, you will need to go to wellsfargo.com/gift-card and register your Card by entering your name and home address prior to performing an internet, mail order, or phone transaction.
Lost or stolen cards
Tell us AT ONCE if you believe your Card has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your Card. Telephoning is the best way of keeping your possible losses down. Subject to the Zero Liability policy set forth below, you could lose all the money on your Card. If you tell us within two business days after you learn of the loss or theft of your Card, you can lose no more than $50 if someone used your Card without your permission. If you do NOT tell us within two business days after you learn of the loss or theft of your Card, and we can prove we could have stopped someone from using your Card without your permission if you had told us, you could lose as much as $500. Also, if your transaction history shows transfers that you did not make, including those made by Card or other means, tell us at once. If you do not tell us within 60 days after the transaction history was made available to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. A record of updated daily Card transactions may be viewed online by visiting us at wellsfargo.com/gift-card. If you do not have online access or if you cannot obtain transaction history online, recent transactions may be obtained by calling Customer Service 1-877-855-8719. Your failure to review transaction history could affect your rights.
If you believe your Card has been lost or stolen, call us immediately at Customer Service 1-877-855-8719. You can also write to: Cardholder Services, P.O. Box 7235, Sioux Falls, SD 57117-7235. You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your Card without your permission.
When you call us, you will be asked to provide the Card number and other identifying details. We cannot provide a replacement Card if you do not have your Card number available. If our records show that there is still an available balance remaining on the Card, we will cancel the Card and send you a replacement Card. The replacement Card will be in the amount of the available balance on your lost or stolen Card at the time you notified us and will be personalized with your name. Subject to applicable law, we will deduct a $7.50 replacement Card fee from your available balance. PLEASE SAFEGUARD YOUR CARD AND TELL US IMMEDIATELY IF THE CARD IS LOST OR STOLEN. For purposes of this Agreement, our business days are Monday through Friday. Holidays are not included.
Unauthorized transactions and error resolution procedures
In case of errors or questions about your Card transactions or electronic transfers, telephone us IMMEDIATELY at the Customer Service Number 1-877-855-8719 or write us at: Cardholder Services, P.O. Box 7235, Sioux Falls, SD 57117-7235 as soon as you can, if you think your transaction history or receipt is wrong or if you need more information about a transfer listed on the transaction history or receipt. We must hear from you no later than 60 days after we made available to you the transaction history on which the problem or error appeared.
- Tell us your name and Card number.
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may also require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Card or issue a replacement Card within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Card. For errors involving new Cards, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Cards, we may take up to 20 business days to credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Notices within 60 days of the posting of the unauthorized transaction on the online transaction history. You have Zero Liability protection for an unauthorized transaction made with your Card or Card number if you notify us of the unauthorized transaction within 60 days of the posting of such transaction on the online transaction history. The 60-day period commences to run even if you do not access your transaction history online.
Notices more than 60 days after posting of the unauthorized transaction on the online transaction history. If you do not notify us within this 60-day period, you must prove to our satisfaction that the transaction was unauthorized. Use of your Card is authorized if it is used by you or anyone to whom you have given actual, implied, or apparent authority. You may be required to provide documentation to support your claim, including an affidavit of unauthorized use and a police report. Additionally, in evaluating your claim, we consider whether any negligence on your part contributed to the transaction in question.
Some of the factors we consider in connection with this evaluation include:
- Timely reporting of lost Card - whether you reported any loss or theft of your Card to us within 48 hours of discovery of the loss or theft.
- Prompt review of online transaction history - whether you promptly reviewed the online transaction history. If you do not have Internet access, you may also call us at 1-877-855-8719 for the Card’s transaction history.
- Prompt report of unauthorized transaction - whether, following your discovery of an unauthorized use of your Card on your transaction history, you reported the unauthorized transaction to us within 48 hours of the discovery.
- Safeguarding of Card - whether you exercised reasonable care in safeguarding your Card and Card number from loss or theft.
- Multiple prior incidents - whether you reported multiple incidents of unauthorized use to us within the 12-month period immediately preceding your claim, and the facts and circumstances surrounding those incidents.
Funds underlying the Card, gift card expiration, early closure, revocation
The funds underlying the Card never expire. While the underlying funds on the Card never expire, the Card is valid through the expiration date shown on the front of the Card or until the available balance on the Card reaches zero. Replacement Cards are available without a fee after the Card expiration date by calling 1-877-855-8719. If you wish to close the Card before the expiration date, a balance transfer fee will apply.
We may revoke the Card at any time without cause or notice. You must surrender a revoked Card and may not use it to make purchases.
We encourage you to use your Card immediately. There are no fees when using the Card to purchase goods and services. You have unlimited free access to balance and transaction information online at wellsfargo.com/gift-card and via phone at 1-877-855-8719. The following fees may apply and will be deducted from the available balance on the Card, except where prohibited or modified by applicable law:
Card Replacement or Renewal Fee. A $7.50 fee will be charged to your Card if the Card is reissued or replaced due to the card being lost or stolen.
Balance Transfer Fee. A $15.00 fee will be charged to your Card if it is cashed out any time before the expiration date printed on the front of the card.
Our liability for failure to make transfers
If we do not complete a transaction arising from the use of your Card on time or in the correct amount according to our agreement with you, if any, we will be liable to you for losses or damages. However, there are some exceptions. We will not be liable, for instance:
- If through no fault of ours, you do not have enough available balance on your Card to cover a transaction.
- If the system was not working properly and you knew about the breakdown when you started the transaction.
- If circumstances beyond our control (such as flood or fire) prevent the transaction, despite reasonable precautions that we have taken.
- There may be other exceptions stated in this Agreement.
We are not liable to you in any case for special, punitive, or consequential damages or for any incidental expenses incurred by you, including, without limitation, attorneys’ fees. Changing this agreement We may change the terms of, or add a new term to, this Agreement or change any feature of, or add a new feature to, the Card; and we will give you notice of such change in term or feature, or of such new term or feature, as required by law, by sending a notice to you to your last address as shown on our records, if any, or by posting a notice online.
Disclosure of information to third parties
Generally, absent your consent, we will not disclose information about your Card or its transactions, but may do so under the following circumstances: (i) to comply with a statute, regulation, or rule; (ii) in connection with examinations by state and federal banking authorities; (iii) to comply with any legal process, including, without limitation, a subpoena, search warrant, or other order of a government agency or court; (iv) when we determine that disclosure is necessary or appropriate in order to complete a transaction; (v) to verify the existence and condition of your Card for a third party, such as a merchant or credit bureau; (vi) to provide information to your legal representative or successor; (vii) to report the involuntary cancellation and revocation of your Card; (viii) when we conclude that disclosure is necessary to protect you, your Card, or our interests; (ix) to our agents, independent contractors, and other representatives in connection with the servicing or processing of your Card or its transactions, or similar purposes; (x) to our affiliated banks and companies; or (xi) if you give your permission.
To the extent federal law is not applicable, the laws of the state of South Dakota shall govern this Agreement without regard to that state’s conflict of laws principles. We may waive any of the provisions or conditions of this Agreement, but any such waiver shall be effective only on that occasion and shall not be construed as a continuing waiver of the waived provision or condition on any other occasion.
Any controversy or claim between you and us, including, but not limited to, those arising out of or relating to the Card, this Agreement, or any related agreement or any claim based on or arising from an alleged tort, shall at the request of either party be determined by arbitration. The arbitration shall be governed by the Federal Arbitration Act (Title 9, U.S. Code), notwithstanding any choice of law provision in this Agreement, and under the authority, and the applicable consumer rules and procedures of, the American Arbitration Association then in effect. Arbitrator(s) must be licensed attorneys with expertise in the substantive laws applicable to the subject matter of the dispute. The arbitration shall take place in the state in which you live. Neither you nor we shall be entitled to join or consolidate disputes by or against others in any arbitration, or to include in any arbitration any dispute as a representative or member of a class, or to act in any arbitration in the interest of the general public or in a private attorney general capacity.