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Help protect your credit

Safeguard your personal credit by reviewing your credit reports.

Every time you apply for credit, you're giving lenders permission to see your credit report. By being proactive and checking your credit report on a regular basis, you will know where your credit stands and can also watch out for any indications of fraud.

When and how to get your credit report

You should review your credit report from the three major U.S. credit reporting agencies (Equifax®, Experian®, and TransUnion®) at least once a year, especially before making a large purchase, like a buying a house or a car.

Credit agencies typically charge fees for reports. However, you are entitled to one free credit report from each of the three major credit agencies once a year from www.annualcreditreport.com or call toll-free 1-877-322-8228. In addition, you’re entitled to a free credit report:

  • Within 60 days of being denied credit, insurance, or employment
  • Once a year if you’re unemployed and plan to look for a job within 60 days
  • If you’re on welfare
  • If your report is inaccurate because of fraud, including identity theft

How to fix errors on your credit report

If you find an error, fill out the dispute form provided by the credit reporting agency. The credit reporting agency must investigate and respond to you within 30 days. You can get your credit report from many sources, but only the credit agencies can actually correct the data on your report. Contact the three major credit agencies directly:

  • Equifax: 1-800-685-1111 or www.equifax.com
  • Experian: 1-888-397-3742 or www.experian.com
  • TransUnion: 1-800-916-8800 or www.transunion.com

Tip

Eligible Wells Fargo customers can also easily access their FICO® Credit Score with Credit Close-up®. Don’t worry, requesting your score or reports in these ways won’t negatively affect your credit score.

Examine your statements

In addition to checking your credit report, reading your credit account statements each month may also help. If you have a credit card account with online access, check your account regularly between statements to promptly identify any unauthorized charges. If you notice any suspicious charges, contact the company right away.

If someone used your credit card without your permission, making you a victim of fraud or identity theft, contact your financial institution immediately. You may need to close your current account and open a new one to avoid further fraudulent charges. To help protect your credit, find out if your credit card issuer offers email or text alerts. You can also consider enrolling in credit monitoring services, which will alert you to changes in your credit that may indicate fraud.

Credit card fraud, identity theft, and administrative mistakes can happen to anyone. By taking preventive steps, you can help protect your credit.

Empower yourself with financial knowledge

We’re committed to helping you build your financial success. Here you’ll find a wide range of helpful information, interactive tools, practical strategies, and more — all designed to help you increase your financial literacy and reach your financial goals.

Financial Goals

Products to Consider

  • Credit Cards
  • FICO Credit Score
Tip
  • To successfully get your correction processed, you’ll need proof that a mistake has been made.

Call Us

For existing cardholders:

1-800-642-4720

Find a Location

Make an appointment

Important Information and Footnotes

You must be a Wells Fargo account holder of an eligible Wells Fargo consumer account with a FICO® Score available, and enrolled in Wells Fargo Online®. Eligible Wells Fargo consumer accounts include deposit, loan, and credit accounts, but other consumer accounts may also be eligible. Contact Wells Fargo for details. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply. 

Please note that the score provided under this service is for educational purposes and may not be the score used by Wells Fargo to make credit decisions. Wells Fargo looks at many factors to determine your credit options; therefore, a specific FICO® Score or Wells Fargo credit rating does not guarantee a specific loan rate, approval of a loan, or an upgrade on a credit card.

Wells Fargo and Fair Isaac are not credit repair organizations as defined under federal and state law, including the Credit Repair Organizations Act. Wells Fargo and Fair Isaac don’t provide credit repair services or advice or assistance with rebuilding or improving your credit record, credit history, or credit rating.

Disclosures

  • FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.

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