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Get Help with Payment Challenges

If you are a Wells Fargo Home Equity customer and need help with your payments, don’t wait another day.

 
At Wells Fargo, we understand certain circumstances may present challenges in making payments on your home equity account or home mortgage.

We created the Wells Fargo Home Equity AssistSM program to help our customers through difficult times. If you're facing financial challenges, you may be eligible for a lower monthly payment or more time to repay your home equity loan or line of credit.

Please review your options below and call 1-877-628-9584 now or request an appointment for a Home Equity Specialist to call you.

Looking for help with your Wells Fargo Home Mortgage? Learn about your options.

he5What should I do if my payments are current but I have concerns?Show Details

 
If your payments are current but you’re experiencing a temporary difficulty that will delay your next payment, call 1-877-628-9584 to discuss your situation or request an appointment for a Home Equity Specialist to call you at a convenient time.

he5How can I get help if my payments are past due?Show Details

 
  • If your payment is past due and you need short-term assistance due to a temporary financial hardship of 12 months or less, we may be able to offer you a short-term extension or deferral.
  • If your payments are past due and you need long-term assistance due to a financial hardship of more than 12 months, we may be able to offer you:
    • An extension or deferral for more time to repay.
    • A loan modification to help make your payments more affordable.
    • A repayment plan to help bring your account up-to-date.
Learn more about different assistance options and how we identify ones that may work for you.
Please call 1-877-628-9584 today to discuss your options or request an appointment for a Home Equity Specialist to call you.

he5What are my options if I’m facing foreclosure?Show Details

 
If your payments are seriously past due, timing is critical. Call 1-877-628-9584 now to learn more about options to help you avoid foreclosure:
  • If you want to keep your home, ask about refinancing, a repayment plan, or a loan modification.
  • If you cannot or prefer not to stay in your home, we’ll explore other options, including a short sale or a deed in lieu of foreclosure. The government’s Home Affordable Foreclosure Alternatives (HAFA) program may offer relocation assistance to qualified participants.
  • For information on avoiding foreclosure, call 1-888-995-HOPE (1-888-995-4673).
Learn more about different assistance options and how we identify ones that may work for you.

he5How can I learn more about government and other assistance programs?Show Details

 
If you need help in determining if government options or other programs might be right for you, call us at 1-877-628-9584 for more information.

Check your loan modification status

If you're currently working with us on a loan modification, you can track your status throughout the process.
 
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Home Mortgage

 
A first mortgage is typically the home loan you used to buy or refinance your house. It’s often for a much larger amount than a home equity loan or line of credit.
 
 
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Home Equity Account

 
A home equity account is typically a second mortgage — a smaller loan or line of credit borrowed against the equity in your home. You might have opened a home equity account to make home improvements or pay for other major expenses.
 
 
 
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