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How to Report Fraud

If you feel you are the victim of account fraud or identity theft, act immediately. This should help minimize the damage to your personal accounts and credit rating.
REPORT FRAUD ON YOUR WELLS FARGO ACCOUNTS
If you suspect fraud in connection with your Wells Fargo accounts, contact us right away. We know this can be an unsettling experience, and we are committed to settling your claim quickly and with as little inconvenience to you as possible.
Check fraud
Please contact us immediately if:
  • Your checks are lost or stolen or you don't receive your Wells Fargo statement
  • You see check transactions on your statement or Wells Fargo Online® account summary that you don't recognize
Call 1-800-TO-WELLS (1-800-869-3557). Or, if you're a Wells Fargo Online customer, sign on to your banking session, and click on Contact Us to send us a secure email.
Debit Card fraud
Please contact us immediately if:
  • Your ATM or Debit Card is lost or stolen
  • You see Debit Card transactions on your statement or Wells Fargo Online account summary that you don't recognize
Call 1-800-TO-WELLS (1-800-869-3557). Or, if you're a Wells Fargo Online customer, sign on to your banking session, and click on Contact Us to send us a secure email.
Credit card fraud
With your Wells Fargo credit card, you are not responsible for unauthorized transactions that are reported promptly. If your card (or card number) is ever lost or stolen, your account is safe. The WellsProtect® program is a free service that provides you Zero Liability against unauthorized purchases. Just report your missing card right away or tell us as soon as you notice any unauthorized activity.
The number to call is 1-800-642-4720, anytime, 24 hours a day. This number is also listed on your monthly statement.
REPORT TO OTHER AGENCIES
If you suspect you're the victim of identity theft, you should also contact these agencies:
Federal Trade Commission (FTC)
Identity Theft Hotline: 877-ID-THEFT
www.consumer.gov/idtheft
Social Security Administration's Fraud Hotline
www.ssa.gov/oig
1-800-269-0271
Credit reporting agency fraud hotlines
  • Equifax: 1-800-525-6285
  • Experian: 1-888-397-3742
  • TransUnion: 1-800-680-7289

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