Our Commitment to building a better Wells Fargo

                    Print

What happened with the Wells Fargo Settlement?

You’ve likely heard about our recent settlements involving the opening of Wells Fargo unauthorized accounts and services for some of our customers.

We are deeply committed to serving you and your financial needs—and simply put—we did not live up to that commitment.

We’re taking action to make things right and to ensure that you only experience the very best from us moving forward.

The Wells Fargo commitment to helping those affected

We're refunding affected customers

and actively looking for any customers who may have accounts they didn’t ask for.

We’re notifying all deposit customers across the country

to invite them to review their accounts with their banker.

We called our credit card customers identified in the review

We began by calling 200,000 credit card customers to confirm whether they need or want their credit cards.

We are working with the credit bureaus to assess impacts to customers' credit scores.

Our goal is to make things right for customers whose other credit accounts were impacted by an unauthorized credit card.

We’ve established a dedicated 24/7 toll-free fraud investigation number

for any customer with a sales practices concern to contact us at 877-924-8697.

What we're doing to fix our sales practices

We eliminated product sales goals

for our retail bankers who serve customers in our bank branches, to make certain nothing gets in the way of doing what is right for our customers.

We added fraud protection measures to new customer accounts

We’ve increased transparency by making system and process enhancements, such as an automated emails that go out to every Wells Fargo customer after opening a consumer or small business checking or savings account to confirm what was opened, and a status letter that goes to those customers who have applied for a credit card.

We're expanding the fraud investigation review of accounts

to include 2009 and 2010, in addition to the account reviews we completed 2011 through 2015.

We're conducting an independent, enterprise-wide review of our sales practices.

If you haven't heard from us yet, feel free to review your accounts

Check now

Visit us in one of our branches or call our dedicated hot line 1-877-924-8697

How we're building a better Wells Fargo

We’ve changed the leadership of our retail bank and have welcomed a new Wells Fargo CEO, Timothy J. Sloan. Read more.

We separated our chairman and CEO roles, and changed the chairman roles to independent directors. We believe this change will enable best governance practice and empower the Board in its role of overseeing management on behalf of investors, customers, and team members.

We introduced a new performance plan for retail bankers that is based on customer service. We want nothing to get in the way of doing what is right for our customers. Read more.

Our Updated Wells Fargo News and Mission Statement

Over the next several months you’ll hear more on our commitment to delivering greater transparency, convenience and guidance to better serve you.

Read more here

Featured articles 2/21/17

Four current or former senior managers in Wells Fargo’s Community Bank have been terminated as the company’s Board of Directors continues its independent review.

Read More

Featured articles 1/10/17

Wells Fargo launches new compensation program for retail bank team members. The new customer focused plan emphasizes service, a team approach and long term relationships.

Read More

Featured articles 12/27/16

Wells Fargo has now refunded $3.26 million to customers with account activity that could not be ruled out from having been subject to improper sales conduct.

Read More

Featured articles 11/16/16

CEO Tim Sloan delivered the following prepared remarks in a company-wide address from Des Moines, Iowa on November 10, 2016.

Read more

Featured articles 10/17/16

A veteran leader committed to restoring trust.

Meet our new CEO