We’re building a better Wells Fargo

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Here's what happened.

You’ve likely heard about our recent settlements involving Wells Fargo's opening of unauthorized accounts and services for some of our customers.

We are deeply committed to serving you and your financial needs—and simply put—we did not live up to that commitment.

We’re taking action to make things right and to ensure that you only experience the very best from us moving forward.

How we are helping those affected.

We're refunding those affected

and actively looking for any customers who may have accounts they didn’t ask for.

We’re notifying all deposit customers across the country

to invite them to review their accounts with their banker.

We began by calling 200,000 credit card customers identified in the review

to confirm whether they need or want their credit cards.

We are working with the credit bureaus to assess impacts to customers' credit scores.

Our goal is to make things right for customers whose other credit accounts were impacted by an unauthorized credit card.

We’ve established a dedicated 24/7 toll-free number

for any customer with a sales practices concern to contact us at 877-924-8697.

What we're doing to fix things.

We eliminated product sales goals

for our retail bankers who serve customers in our bank branches, to make certain nothing gets in the way of doing what is right for our customers.

We've increased transparency by making system and process enhancements

such as an automated email that goes out to every Wells Fargo customer after opening a consumer or small business checking or savings account to confirm what was opened, and a status letter that goes to those customers who have applied for a credit card.

We're expanding the review of accounts

to include 2009 and 2010, in addition to the account reviews we completed 2011 through 2015.

We're conducting an independent, enterprise-wide review of our sales practices.

If you haven't heard from us yet, feel free to review your accounts

Check now

Visit us in one of our branches or call our dedicated hot line 1-877-924-8697

How we're building a better Wells Fargo

We have taken a series of steps to address improper sales practices, fix what went wrong, and make things right with our customers, team members, and the American public. Read more about our progress.

On April 10, our Board of Directors released the findings of its independent investigation, an important moment in our journey to rebuild trust.

In a companywide video message‡, CEO Tim Sloan acknowledged the report as “thorough, candid, and tough,” and said: “We never want the pressures and practices that harmed our customers …to occur again. So our work will continue – to make things right, address problems, and build a better Wells Fargo.”

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