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Shareowner Online FAQs


1. How do I sign up for online account access?
Prior to signing up, you will need the following information:
  • Authentication ID Number
  • Account Number
Go to www.shareowneronline.com and select “Sign Up Now.” You will be instructed to create the following information:
  1. Username
  2. Password
  3. Answer for a pre-defined Security Question
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2. What are the requirements for creating my Username?
Your Username must be a minimum of eight (8) and maximum of (40) characters in length with the following criteria.
  • Alphanumeric (0-9) (A-Z)
  • Username is not case-sensitive
  • Must contain at least one letter.
  • Cannot contain spaces
  • Can contain special characters: ! @ # $ % ^ & _
  • Should be different from your Password
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3. What are the requirements for creating my Password?
Passwords are case sensitive. Your Password must be a minimum of eight (8) and maximum of (12) characters in length. It must contain at least three of the following types of characters:
  1. Upper-case alphabetic (A to Z)
  2. Lower-case alphabetic (a to z)
  3. Numeric (0 to 9)
  4. Special characters: ~`!@#$%^&*()-_+=|\?/’:;”
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4. What are the requirements for creating my Security Question and Answer?
The answer to your security question must be a minimum of eight (8) and maximum of (30) characters in length with the following criteria.
  1. Alphanumeric (0-9) (A-Z)
  2. Security Answer is not case-sensitive
  3. Cannot contain spaces
  4. Can contain special characters: !@#$%^&_-
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5. Where can I find my Account Number?
Your account number appears on your account statements, tax forms, and proxy information.Back to Top
6. Where can I find my Authentication ID Number?
Your Authentication ID is provided upon request and will be sent by mail. In order to request your Authentication ID, you will need the following information:
  • Account Number
  • Company of Stock
Go to www.shareowneronline.com and select "Sign Up Now." Back to Top
7. How do I recover my Username?
Follow these steps.
  1. Go to www.shareowneronline.com
  2. Select "Sign On Help"
  3. Select "Recover Username"
  4. Enter your Password
  5. Select "Account Number" or "Authentication ID" from the drop down menu
  6. Enter your Account Number and Company of Stock or your Authentication ID
  7. Select "Authenticate"
  8. Enter the answer to your Security Question
  9. Select "Continue"
Your Username will be displayed Back to Top
8. How do I reset my Password?
Follow these steps.
  1. Go to www.shareowneronline.com
  2. Select "Sign On Help"
  3. Select "Reset Password"
  4. Enter your Username
  5. Select "Account Number" or "Authentication ID" from the drop down menu
  6. Enter your Account Number and Company of Stock or your Authentication ID
  7. Select "Authenticate"
  8. Enter the answer to your Security Question
  9. Select "Create Password"
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9. How do I reset the Answer to my Security Question?
Follow these steps.
  1. Go to www.shareowneronline.com
  2. Select "Sign On Help"
  3. Select "Reset security question/answer"
  4. Enter your Username
  5. Enter your Password
  6. Select "Account Number" or "Authentication ID" from the drop down menu
  7. Enter your Account Number and Company of Stock or your Authentication ID
  8. Select "Reset Question"
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10. What can I do if I have forgotten my Username, Password, and/or Answer to my Security Question?
You may recover your Username, create a new Password, and/or create a new Security Answer. You will need the following information:
  • Authentication ID Number
  • Account Number
Follow these steps.
  1. Go to www.shareowneronline.com
  2. Select "Sign On Help"
  3. Select "Recover username and reset password or security question/answer"
  4. Enter your Authentication ID
  5. Enter your Account Number
  6. Select "Authenticate"
  7. Create and confirm your new Password
  8. Select your new Security Question and provide the Answer
  9. Select "Submit"
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