1. How do I report a certificate as lost?
Contact one of our customer service representatives to report a certificate as lost. After you provide brief information, the representative will inform you about the replacement cost and any additional steps you may need to take. You may also send notification in writing to our address. Back to Top
2. How do I report non-receipt of a certificate?
In some cases, it can take up to 10 days for mail to be delivered. If 10 days have passed since the certificate was mailed to you, please send notification of non-receipt in writing to our address. Back to Top
3. What should I do if I find the certificate after it has been replaced?
If you locate a certificate that has already been replaced, please send the original certificate to Wells Fargo Shareowner Services at the following address:

Wells Fargo Shareowner Services
Attn: Lost Securities
P.O. Box 64854
St. Paul, MN 55164-0854 Back to Top
4. How can I change my address?
If your company offers account access through www.shareowneronline.com, you may change your address online. Otherwise, please contact us. Back to Top
5. I have different addresses in the Summer and Winter. Can I have my mailings set up to follow me each season?
Yes. If your company offers account access through www.shareowneronline.com, you may change your address online. Otherwise, please contact us. Back to Top
6. May I have dividend checks electronically deposited?
Many companies offer direct dividend deposit to your account at a financial institution. Electronic Funds Transfer (EFT) will send your dividend to your designated bank account on the payable date. If your company offers account access through www.shareowneronline.com, you may sign up for direct deposit online. Otherwise, please contact us. Back to Top
7. Why do I receive an annual report and a proxy card?
Each year, shareowners are sent an annual report together with notice of the company's annual meeting and a proxy statement that contains the details of the meeting. At the annual meeting, shareowners have the opportunity to vote on the election of directors and to act on other matters, such as management and shareowner proposals. A proxy card is furnished so that shareowners can cast their votes on such matters. Annual meeting material is usually mailed 30 to 45 days prior to the meeting and shareowners are urged to vote by returning a completed proxy card, voting by phone or via the Internet. Back to Top
8. How can I get a replacement check?
If your company offers account access through www.shareowneronline.com, you may request a replacement check online. Otherwise, please contact a customer service representative by phone, mail or email. We do ask that you allow 10 days from mailing before requesting a replacement check. If your company allows it, you may want to consider signing up for direct deposit of dividends. Electronic Funds Transfer (EFT) will then send your dividend directly to your designated bank account on the payable date. Back to Top