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Fraud Protection and Detection

At Wells Fargo, the security of your company’s financial information and your assets is a top priority. As online fraud becomes more sophisticated, so does our approach to security. Our ongoing investment in fraud protection protocols helps us protect your accounts and help detect when they may be at risk, even as threats evolve.

Fraud protection

  • Layered security approach. We require tokens for high-risk functions such as money movement and user administration.
  • Data encryption. We use advanced 128-bit Secure Sockets Layer (SSL) encryption to help protect against unauthorized access.
  • Credential protection. To protect the privacy of your confidential login information, we never ask for your passwords over the phone or through email or text messages.
  • Session management. To help keep your online sessions secure, our Commercial Electronic Office® (CEO®) portal uses separate windows and never uses pop-up windows, which launch automatically and carry higher security risk.
  • Product security. To strengthen your control of crucial information and help safeguard your data, we build advanced security features into our products and services. As an example, we will not release payments if they include previously confirmed fraudulent beneficiary information.
  • Product offerings. We offer several fraud protection services, including ACH fraud filters for electronic debits and credits.

Fraud detection

  • Advanced technology. We use multiple methods of detecting suspicious online activity and fraud. Many of these methods are undetectable by both the users of our Internet portals and by the fraudsters themselves.
  • Monitoring unusual activity. Our fraud teams actively monitor portal activity. We look for “out-of-pattern” behavior and other suspicious activities occurring at the time of login or at transaction submission, including transactions that exceed established payment limits.
  • Risk evaluation. We systematically evaluate the risk associated with transactions and investigate any transaction that exceeds an established risk threshold.
  • Industry partnership. We work closely with anti-phishing and anti-trojan vendors and actively share fraud forensic data within the industry.
  • Law enforcement coordination. We work with law enforcement agencies to share intelligence and investigate fraud incidents that could affect our customers.
 
Regulation E - This Regulation outlines the rules and procedures for electronic funds transfers (EFTs) for consumers. Please note: The protections and deadlines included in Regulation E do not apply to business accounts. It only establishes rights, liabilities, and responsibilities for consumers transacting business on consumer accounts.
Tip: Make sure to review your accounts regularly and frequently to minimize the risk of fraud.
Wells Fargo Bank, N.A. Member FDIC