What you need to know

Fraudulent activity and scams are on the rise, as criminals take advantage of the coronavirus (COVID-19) pandemic. If we suspect fraudulent activity on your accounts, we must be able to reach you by phone to verify the activity is valid. If we cannot reach you to verify the activity, your accounts could be compromised or legitimate activity could be stopped by our fraud department.

We also need a valid phone number to reach you directly for password resets and other tasks on CEO.

Action required

  • Confirm you have a current personal or business mobile phone number on your CEO profile.
  • Take your RSA SecurID token home with you each day in case you must work from an alternate location.
  • Consider installing the CEO Mobile® app to make it quick and easy to securely sign on, manage accounts, and perform transactions from a mobile device.
  • Set up CEO Mobile Token for an alternate way to access your CEO accounts and perform transactions in the event you don’t have your physical token.

Note: You will need your physical token to set up CEO Mobile Token.

How to get more information

Learn more about CEO Mobile Token.


If you have questions, contact your client service officer directly or call Treasury Management Client Services.

  • From the U.S., Canada, or Mexico: 1-800-AT-WELLS (1-800-289-3557), option 2. 
  • From any other country participating in the Universal International Freephone Number (UIFN) program: International access code (IAC) followed by 8000-AT-WELLS (8000-289-3557). 

If you use a service that provides a different contact phone number, please continue to call that number for assistance.