Job title: Call Center Sales Supervisor
Business Group/Line: Phone Bank Sales, CSS&O
Location: Shoreview, MN
Number of months at Wells Fargo: 36
Undergraduate institution: Franklin & Marshall College
Undergraduate major: English and Political Science
Why did you choose Wells Fargo over other potential employers?
Wells Fargo gave me the opportunity to learn about specific areas of the bank in a safe learning environment. This was very appealing to me so when I was accepted into the program I jumped at the opportunity.
Would you recommend Wells Fargo as an employer? Why? What should students consider when making their choice for employer?
Definitely, Wells Fargo is a great company to work for. I have always been very impressed by Wells Fargo’s commitment to its team members. The company has a fabulous benefit package and it is one of the few companies that I found that truly encourages team member growth. One thing that I didn’t think about when I was looking for a job after college was to pay attention to the benefits package. When I was in college I paid more attention to the salary then benefits but extra vacation time or 401k matching are huge. I would definitely take a little less money if it meant I had more time off.
Has any one thing surprised you about Wells Fargo? If so, what?
When I joined Wells Fargo part of me worried that I was going to become just another faceless employee in the eyes of such a large corporation. This however has not been the case. I have been fortunate enough to work with wonderful managers and team members who treat you like an individual and provide opportunities tailored towards my strengths and needs. I also feel like I have been able to work with people to lay out a career path, this has given me some piece of mind about the next step.
Has your perception of Wells Fargo changed from the time you were a student until now? How?
One of the best things I learned in the Leadership Development Program (LDP) was how different areas of the bank work together to take care of our customers needs. When I joined the bank I knew very little about the industry. Know, after 3 years with the company, I feel like I understand the big picture and can see how areas work together to get the job done. This has helped and will continue to help me make decisions with my career and my team.
Why is your program or business group a good fit for you?
LDP provided me with the opportunity to manage people at the start of my career. This experience has taught me so much about working with and managing people. These are skills that I will carry with me for the rest of my life.
What are your co-workers like?
My co-workers are hard working ethical people who are very committed to taking care of our customer’s financial needs. They are also a lot of fun. I meet co-workers out for meals and drinks and I often go to lunch with them.
At Wells Fargo, we pride ourselves on the professional development opportunities we provide. Are you taking advantage of these resources? If so, what and how?
There are so many resources out there that to be honest I haven’t taken advantage of all of them. I have taken a few online technology classes to help strengthen my understanding of that side of the business. I have also taken part in many mentoring programs where I could gain some wisdom and advice from upper level managers. This has been incredibly helpful
What do you think current students should do while in school to prepare themselves for your program?

Three key actions they can take:
  • Get involved in leadership activities on campus.
  • Increase awareness of traits that will allow you to become an influential leader.
  • Learn to be solution focused rather then problem focused. This can be difficult because students often learn to question things that don't make sense but if you can find solutions to these problems you will be infinitely more valuable to your employer.
Do you feel like you have enough free time to pursue a life outside of work? What do you do with your free time?
Yes, definitely. Wells Fargo’s corporate culture really promotes a strong work and life balance and my current position allows me to live that value. There are definitely weeks where I may have to work 50 hours + (what job doesn’t) but in general I work 40 hours a week. This leaves plenty of time to have a life outside of Wells Fargo.

Day in The Life
This overview of a Team Member’s typical day on the job should give you an idea of what it’s like to work in this business group’s development program.
Day in the Life
9:30 am - 11:00 amHow does your day begin? What time do you get in? What's the first thing you do?
I arrive every day at 9:30 and go around and say good morning to each of the bankers on my team. I read email and check our daily and weekly sales stats. I also use this time to recognize bankers on my team who have had a good day or had a big sale.
11:00 am - 12:30 pmWhat are your mornings like? How do you organize your daily “to-do” list?
I use my calendar to set up recurring one on ones with all of my bankers. If I have a one on one scheduled I meet with the banker to discuss performance, career development, or anything else the banker may want to talk about
12:30 pm - 1:00 pmThe morning’s wrapping up – what does the rest of the day hold? Do you have time for lunch?
I tend to eat lunch at my desk about 50% of the time and go out with co-workers or bankers the other 50% of the time.
1:00 p.m. - 3:00 pmWhat are your afternoons like? Describe any unique business processes you engage in or meetings that you attend on a regular basis.
My afternoons are spent meeting with bankers, facilitating and attending meetings, and coaching bankers to help them meet their goals.
3:00 pm - 6:30 pmDescribe the end–of–day push. What gets done today? What gets pushed until tomorrow?
I usually leave right at 6:30 however there are times when I need to stay late to get things done or meet with a banker. If I haven’t finished something I wanted to I usually ask myself “is there a critical need to get this done today.” If the answer is no I usually save it for tomorrow.
6:30 pm - 7:00 pmWorking late? What does this entail? What time do you leave? Do you take work home?
If I work late it is because something can’t wait till tomorrow. Usually working late means I am still coaching a banker. This could last anywhere from 30 minutes to 2 hours. The only time I really take work home with me is towards the end of the year when I am working on bankers' performance reviews, these take a while and I like to find a quiet place to focus.
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