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Wade, Fraud Manager

Name: Wade
Start Date: June 2007
Current Position: Fraud Manager
Location: San Francisco, CA
Education: BA in Clinical Psychology, San Jose State; currently at Golden Gate University

What do you do in your role?
I manage approximately 22 staff members who process customer ACH — Automated Clearing House — debit dispute cases. We’re in the operations unit. Any customer dispute that stems from electronic funds transferred through the ACH network, my group handles. The disputes we handle are primarily authorized customers stating that a transaction was unauthorized or there was something in error with an item that posted to their account. Other lines of business have similar situation scenarios, like a debit card or credit card area. We partner with them to share ideas and best practices on how to address and stay ahead of fraudulent behavior.

What do you like about it?
Just the fact it is an area that’s constantly growing. A lot of what I do is new. When you speak of really looking at fraud in the ACH world, I’m actually coming in early on in developing how this issue and how these concerns are addressed within this industry. It’s exciting to be a part of that.

What are your career goals?
Right now, one of my more immediate goals is to complete my MBA. I’m currently in a cohort program at Golden Gate University. A portion of the MBA is being reimbursed through Wells Fargo.

My next step here is to eventually manage the fraud claims area, which includes check fraud as well as the area I’m currently working in and managing. That would be my entrance point to management.

How would you characterize Wells Fargo’s leadership?
Leadership takes the time. They take the time to listen. They take the time to provide you with additional ideas and tools that will help you meet your goals. They take the time to help formulate goals with you, and actually follow up. It’s not a here today, gone tomorrow situation. They take a genuine interest in what you’re doing. That’s my experience of the leadership.

What type of person does well at Wells Fargo?
Someone who is definitely open to change, someone who is open not just to giving feedback but receiving it, and being able to look at one another as co-owners of the process. We all have an invested interest in the process. We all have a part of the success of the organization.

What advice do you have for people who are considering joining Wells Fargo?
While you’re at Wells Fargo the support that you will get will be phenomenal, whatever your career objectives. As long as you’re here, as long as you show a considerable level of commitment and take initiative to grow the business, you’ll get that tenfold in return by way of support and encouragement.
 
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