ZitaoName: Zitao
Start Date: February 2007
Current Position: Teller
Location: San Francisco, CA
Education: High School Diploma, currently a finance major at San Francisco State
 
What do you do in your role?
The basic things are to help customers with their financial needs. It’s not like an office job. You don’t sit there and do your own thing. You have to handle different problems and situations for customers.

What do you like about it?
I really like how the bank handles customers, how it handles accounts. I am learning how to deal with people.

What are your career goals?
I want to make financial plans for customers. I’m in school right now at San Francisco State, so I work part time. I’m majoring in Finance. Wells Fargo is a large company, so there’s opportunity for me to move up the ladder, to grow into other opportunities within the company.

How did you get your job?
My mom was a Wells Fargo customer. She went to a branch often and met the manager there, her name is Nancy. I was looking for a job and I talked to Nancy, and she said, “Welcome.”

I moved to the U.S. from China four years ago. In China, I learned how to write and read English, but I didn’t learn how to speak. I’ve learned how to speak practicing in the United States. As a teller, I am able to practice my conversation skills with customers.

How is working in the U.S. different from working in China?
In China, guanxi (relationships) is very important. There are a lot of relatives within the companies. That affects the working relationships. That’s where guanxi comes into play. You cannot offend anybody. There’s a lot of “you scratch my back, I’ll scratch your back.”

The guanxi in the U.S. is different from the guanxi in China. In China, guanxi is more about relatives and friends. Here, the guanxi is more about the public. This job helps me learn a lot of interaction skills with people from all backgrounds. It helps me improve my guanxi with other people.

What’s motivating to you about what you do?
I like to help customers solve their questions and problems. The most important thing is to let them feel like we are helping them. We are not gaining anything from them, so we can be friends.

What advice do you have for somebody who is thinking about joining Wells Fargo?
It’s a very good job, especially for students. The most difficult thing in the world is how to deal with people, and this is a really good place to learn how to do it, because you deal with so many different customers.
 
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
EEO is the Law