Phone Banker ImageIf you’re a versatile team player who enjoys responding to customers’ concerns and helping them define their financial goals, you’d likely fit in well as a Phone Banker. Our phone bankers:

  • Resolve customer concerns over the phone
  • Offer products that meet customers’ ongoing financial needs
  • Care deeply about providing exceptional customer service
  • Receive frequent recognition and rewards for exceeding their sales goals
  • Enjoy making a positive first impression to all customers
  • Must think critically, solve problems, and develop customer relationships
The career path

Here are some of the opportunities open to you if you start your career at Wells Fargo as a Phone Banker. These are not the only paths open to you, of course, but rather an idea of the direction your career might take. You can also go beyond the end points or even into another line of business — wherever your desire and hard work can take you. And you don’t need to go through all interim jobs before reaching a higher position; it all depends on your experience, potential, and development.

Phone Banker PathPhone Banker: Provide great service and help customers succeed financially by offering our services and products.

Banker Coach: Use your Phone Banker experience to assist in our Coaching Queue as a Banker Coach, coaching new Phone Bankers in their development.

Sales Banker: Build relationships, provide expert financial advice, and take your sales and service capabilities to the next level.

Premier Banker: Provide great service and help our premier customers succeed financially.

Phone Banker Team Lead: Leverage your expertise to enhance the capabilities of Phone Bankers and help lead a team to outstanding performance.

Phone Bank Supervisor: Lead a sales and service team to success and coach team members to excel in sales and quality.

Sales and Service Manager: Lead a group of supervisors who manage Phone Banker teams and help lead the overall strategy of a Phone Bank

Center Manager: Direct the operations and strategy of a Phone Bank contact center.

While the path described above is a great way for you to grow within the Phone Bank, you may also choose a path within Retail Banking by pursuing positions such as Teller, Lead Teller, Customer Sales & Service Representative, and Personal Banker . There are many different directions to take your career within Wells Fargo once you have a strong foundation from the Phone Bank.
A day in the life of a Phone Banker

As a Phone Banker, you have the opportunity to interact with Wells Fargo’s customers in an effort to service and expand their banking relationship with us. This fast-paced and challenging role allows you to utilize your sales and communication abilities while working in a fun environment that offers excellent opportunities for advancement. This role begins with an excellent paid training program to get you up-to-speed on our banking products, services, systems, and procedures. On any given day, you can expect to:
  • Use your banking product knowledge to expand customer relationships through consultative sales
  • Handle incoming calls from Wells Fargo’s customers
  • Promote Wells Fargo products and services to better meet the banking needs of our customers
  • Solve complex problems with multiple software programs
  • Be a part of a team that thrives in meeting goals and ensuring top-notch customer service
As a Phone Banker you’ll gain valuable skills that will launch a successful career at Wells Fargo.

In addition, the management team is committed to providing you with development opportunities, career coaching, and cheers as you reach your goals.

Search open phone banker positions now.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
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