OL-297 A and OL-297 B - when trying to download new transactions, send online payments, or set up online account services.
The most common cause of this connectivity error is due to the inability to establish a secure internet connection. This failure may be due to the system's internet settings, firewall, router, ad blocker, ISP, or server outage.
The steps below are the methods used by Quicken support agents to troubleshoot an OL-297 error. Follow the steps in order to address or learn more about your specific issue.
Other Financial Institutions Download
Typically, if the error only occurs when downloading transactions from Wells Fargo, it is likely a temporary server error. Wait until the next business day and then attempt your session again. If there is more than one Financial Institution receiving the error it is not likely a server error.
Note: If you have trouble connecting to the internet outside of Quicken, contact your ISP or network administrator for further assistance.
System Date/Time Settings
Check the Windows Date and Time settings. If your date and time are not set correctly, this can prevent a secure connection with your financial institution.
- Select Start > Settings > Control Panel.
- Double click Date and Time.
- In the Date/Time Properties window, set the correct date and time, and then click OK.
Start Quicken, and attempt your online request again. If the error persists, please call us at 1-800-956-4442. We are available 5:00 am to 9:00 pm Pacific Time, Sunday through Saturday