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Resolve Chargeback Tool — Reason Codes

Visa Reason Code 80


Definition:
Incorrect Transaction Amount or Account Number
Merchant processed an incorrect transaction amount
Merchant processed an account number that does not match the one on the transaction receipt.
Transaction receipt was altered without the cardholder's permission.

Q: Was credit processed?

    

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Q: Was credit processed?    A: Yes
 
RESULT
This chargeback can be represented. The documentation needed is:

A print out of the credit (if issued to the credit card)

Or

A copy of the front and back of the cancelled check or money order (if issued by check or money order)

If the credit issued was a partial credit, be sure to include an explanation as to why full credit was not issued.

Tips
  • Be sure to provide the documentation by the due date to preserve your rights to dispute the chargeback.
  • If the cardholder states they are going to withdraw the chargeback we recommend you still go ahead and represent the chargeback to ensure you preserve your rights.
  • To reduce risk of receiving a chargeback we recommend credits be issued to the account used in the purchase and not by check or money order.

Q: Was credit processed?    A: No

Q: Was there an error in the amount charged to the cardholder, or was the wrong card charged?

    

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Q: Was there an error in the amount charged to the cardholder, or was the wrong card charged?   A: Yes

 
RESULT
To accept a Chargeback no action is necessary on your part, you do not need to respond to this Chargeback.

Tips
  • To prevent Chargebacks, advise the customer that you are issuing them a credit, and credit their account as soon as you realize they were owed money.
  • Never issue a credit after a Chargeback has occurred. In doing so you risk paying the customer twice.

Q: Was there an error in the amount charged to the cardholder, or was the wrong card charged?   A: No

 
RESULT
You may have a Chargeback representment right.

For card present transactions
To represent the Chargeback with a copy of the transaction receipt with the cardholder's signature.

For card not present transactions
To represent this Chargeback provide a copy of the itemized online invoice that the customer received. The invoice should clearly show each individual charge, as well as shipping and tax. A transaction receipt showing the total amount billed is not sufficient.

Tips
  • Be sure to provide the documentation by the due date to preserve your rights to dispute the Chargeback.
  • If the cardholder tells, you they are going to withdraw the Chargeback we recommend you still go ahead and represent the Chargeback to ensure you preserve your rights.

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