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Resolve Chargeback Tool — Reason Codes

MasterCard Reason Code 50/Visa 76

Definition:
Credit Posted as a Purchase. MasterCard
Incorrect Transaction Code Visa
Cardholder claims merchant owed them a credit and instead processed a purchase to their account. Generally this will be charged back as twice the amount of the original purchase.

Q: Was credit processed to reverse this?

    

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Q: Was credit processed to reverse this?    A: Yes
 
RESULT
This chargeback can be represented. The documentation needed is:

A print out of the credit (if issued to the credit card)

Or

A copy of the front and back of the cancelled check or money order (if issued by check or money order)

If the credit issued was a partial credit, be sure to include an explanation as to why full credit was not issued.

Tips
  • Be sure to provide the documentation by the due date to preserve your rights to dispute the chargeback.
  • If the cardholder states they are going to withdraw the chargeback we recommend you still go ahead and represent the chargeback to ensure you preserve your rights.
  • To reduce risk of receiving a chargeback we recommend credits be issued to the account used in the purchase and not by check or money order.

Q: Was credit processed to reverse this?    A: No

Q: Did a credit post in error as a debit?

    

Start This Reason Code Over

Q: Did a credit post in error as a debit?   A: Yes

 
RESULT
To accept a Chargeback no action is necessary on your part, you do not need to respond to this Chargeback.

Tips
  • To prevent Chargebacks, advise the customer that you are issuing them a credit, and credit their account as soon as you realize they were owed money.
  • Never issue a credit after a Chargeback has occurred. In doing so you risk paying the customer twice.

Q: Did a credit post in error as a debit?   A: No

 
RESULT
You may have a Chargeback representment right. If this item is for a unique sale and not supposed to be a credit for a prior purchase, you'll need to include itemized sales receipts for the initial purchase as well as the purchase in dispute. Be sure to include a memo clearly explaining what occurred. Also indicate whether in fact the customer is due a credit for the initial purchase.

Tips
  • Be sure to provide the documentation by the due date to preserve your rights to dispute the Chargeback.
  • If the cardholder tells, you they are going to withdraw the Chargeback we recommend you still go ahead and represent the Chargeback to ensure you preserve your rights.

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