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Resolve Chargeback Tool — Reason Codes

MasterCard Reason Code 49


Definition:
Questionable Merchant Activity. Merchant has been identified by MasterCard for excessive fraudulent activity. During the identification period, all fraud transactions can be charged back to the merchant.

Q: Was credit processed?

    

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Q: Was credit processed?   A: Yes
 
RESULT
This chargeback can be represented. The documentation needed is:

A print out of the credit (if issued to the credit card)

Or

A copy of the front and back of the cancelled check or money order (if issued by check or money order)

If the credit issued was a partial credit, be sure to include an explanation as to why full credit was not issued.

Tips
  • Be sure to provide the documentation by the due date to preserve your rights to dispute the chargeback.
  • If the cardholder states they are going to withdraw the chargeback we recommend you still go ahead and represent the chargeback to ensure you preserve your rights.
  • To reduce risk of receiving a chargeback we recommend credits be issued to the account used in the purchase and not by check or money order.

Q: Was credit processed?   A: No

Q: Have you been advised that this location has been identified for excessive fraudulent activity and did this transaction occur during the identification period?

    

Start This Reason Code Over

Q: Have you been advised that this location has been identified for excessive fraudulent activity and did this transaction occur during the identification period?   A: Yes
 
RESULT
According to the information you provided and Visa / MasterCard Chargeback regulations, it does not appear that you can dispute this Chargeback through Wells Fargo.

You may consider contacting the Cardholder directly to discuss potential resolution. If you feel that the Chargeback is in error or you have additional information you wish to discuss, we recommend you contact your Wells Fargo Chargeback representative.

NOTE
If the reason for Chargeback is fraud, consider that direct contact with the Cardholder may not result in resolution. With fraudulent charges, the Cardholder's account was compromised and the Cardholder disputed the charge. If you have reason to believe that the true Cardholder made this purchase and the dispute was an error, then you may consider contacting the Cardholder.

Q: Have you been advised that this location has been identified for excessive fraudulent activity and did this transaction occur during the identification period?   A: No
 
RESULT
Contact your Chargeback specialist immediately to discuss this Chargeback.

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