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Resolve Chargeback Tool — Reason Codes

MasterCard Reason Code 35


Definition:
Card Not Valid or Expired. For retail transactions this reason code can be used if the merchant completed a face-to-face transaction, the embossed valid date on the card was not valid on the transaction date, and the merchant did not obtain a valid authorization using the actual expiration date on the card.

This Chargeback can be used for eCommerce/Card Not Present transactions using an expired card if the merchant did not obtain a valid authorization.

Retail merchants can represent this Chargeback with a copy of the transaction receipt and the authorization. Information to include: E-commerce and card not present merchants can represent this Chargeback with the authorization response information. Information to include is:
  • The Authorization Response
  • The Authorization Response Code
  • The date of the authorization
Tips
  • Be sure to provide the documentation by the due date to preserve your rights to dispute the Chargeback.

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