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Resolve Chargeback Tool — Reason Codes

MasterCard Reason Code 01

Requested Transaction Data Not Received. The merchant was previously sent a request for transaction information and it was not fulfilled on time with a legible draft.

MasterCard does not allow representments of this Chargeback reason code.

  • When retrieval requests are filled, keep a copy of the fax and the fax receipt
  • Ensure the retrieval request control number is included with any response to a retrieval request.
  • Double check to make sure the transaction information you are sending corresponds to the Chargeback request.

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