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Questions about your merchant account?
Visit our Frequently Asked Questions, or call 1-800-451-5817.
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As your business grows, your payment processing needs may change. Start here for information and tips on upgrading your services, managing your account, signing up for online account management and reporting, and staying up-to-date on important matters that may affect your card processing activity. We’ll help you stay on track — no matter how your business evolves. Get started with our helpful resources below.
Accept point-of-sale payments
We have resources to help you get started with point-of-sale payments.
Your welcome kit
You’ll receive a welcome kit in the mail that welcomes you to Wells Fargo Merchant Services. Your kit contains reference and operational information; including instructions on how to set up your new equipment, or reprogram the compatible solution you already have.
Additional help to get started
Should you need further assistance, please call the Wells Fargo Activation Group at 1-800-939-6703, Monday through Friday, 9:00 am to 9:00 pm Eastern Time. Please have your merchant account number available when you call.
Accept online payments
We have the resources you need to get started accepting online payments.
Your welcome kit
You’ll receive an email welcoming you to Wells Fargo Merchant services. This email contains reference and operational information; including simple instructions to help you activate your payment gateway.
For additional help getting started access our Guide to Processing Online Payments (PDF)
Should you need further assistance, please call the Wells Fargo Activation Group at 1-800-939-6703, Monday – Friday, 9:00 am to 9:00 pm Eastern Time. Please have your merchant account number available when you call.
Manage payment processing costs
We’re committed to helping you process payments simply, easily, and cost effectively.
This guide explains typical reasons for higher interchange rates and fees and offers steps you can take to avoid them. You’ll also discover many situations where we can work with you to help you gain more control over your costs.
