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Customer Stories

Hear how merchants grow and manage their business with Wells Fargo Merchant Services

What our customers are saying about us

Find out how businesses like yours benefit from accepting card payments.

Protecting transactions

Body del Sol offers personalized aesthetic and medicinal spa treatments, combining advanced medical grade skin rejuvenation services and organic skin care in a luxuriously sustainable, green setting. Businesses like Body del Sol Medical Spa want the peace of mind knowing their customers’ payments are secure.

"I know first-hand about credit cards being compromised. I like the security of knowing that Wells Fargo Merchant Services is committed to keeping my customers’ payment information safe." — Ayde Adame Mendibles, owner of Body del Sol Medical Spa

Fast funding for the finest ingredients

Santana’s Vegan Grill started out as a small drive-thru in Colorado Springs, Colorado, and in just over a year, has grown to a full-size fast food restaurant. Working with Wells Fargo has helped them manage their cash flow and keep the food coming – fast.

“There are so many bills to keep up with in running a restaurant – it’s good to know that the funds are there the next business day. Having the funds go right into my account makes managing my business really easy.” — Dusty Hernandez, owner of Santana’s Vegan Grill

Chef Andre, owner of the 5-star restaurant Locanda Veneta in Los Angeles, California, makes dishes with an Italian flair and relies on as soon as next day funding to keep his business running.

"The restaurant business is highly competitive so cash flow is extremely important to my success. With Wells Fargo’s next business day funding, I never have to worry. My customers will always enjoy the finest of ingredients." — Chef André Ginekis, owner of Locanda Veneta

Convenient support when and where you need it

Button Up Boutique has grown to four locations in Northern California, offering fashion-forward styles for every occasion and generation. They make shopping convenient for their customers, from hand-selecting the perfect outfit to offering multiple ways to pay.

“My Wells Fargo Merchant Services specialist was so supportive during the onboarding process, and his visits didn’t stop after we converted. He kept coming on-site a lot and helped me through at least the first and second years of starting my business. I could call him up all the time and he was always available to answer my many questions.” — Robin Bernardoni, owner of Button Up Boutique

Chapala Mexican Restaurant serves traditional cuisine, but uses modern technology to simplify tasks and streamline their business.

“With Wells Fargo, everything is so convenient. There are multiple locations and you can always find a branch close by. You can have everything in one place so you can monitor your accounts and lines of credit and easily manage your cash flow.” — Raul Ramirez, owner of Chapala Mexican Restaurant

Adopt new payment types

“At the start of the COVID-19 pandemic, I had to close the doors of one of my locations because I didn't have a way to take a card payment from my customers, and still follow the social distancing guidelines.

Luckily, with the help of Wells Fargo, I was able to remain in business. They helped me set up equipment to take orders and payments curbside and still follow social distancing guidelines.” — Nikki Hung, owner, Griddle Mongolian Grill, Eastvale, CA

Fast processing almost anywhere

Greene Sports administers a hockey league in Colorado Springs, Colorado. When it’s time to collect dues for the season, accepting card payments is no sweat – on or off the ice.

“Having a mobile POS is convenient and necessary for my type of business since I collect payments on the ice rink. I receive my funds quickly. This helps me have the funds when I need them to book the ice rink and pay referees.” — Mike Greene, owner of Greene Sports

Committed to small business

The mechanics at Wreck Effects Auto Body repair vehicles to ensure the complete safety and satisfaction of their customers. They expect the same level of personalized service and support from their bank.

"We chose to work with Wells Fargo for our Merchant Services because we already had a relationship with the bank. We trust them and feel comfortable working with them. We love our business. This is our home. And we wouldn’t trust just anyone with our business banking needs.” — Shannon Dahmer, owner of Wreck Effects Auto Body

City Water Filter Corp. provides water filtration services for homes, offices, restaurants, coffee shops, bottling companies, farms, and wineries in California. They were looking for a bank committed to small businesses.

"We felt that Wells Fargo was really committed to seeing our business expand. Since being with Wells Fargo, we’ve seen our business grow!" — Clay Rosson, Owner, City Water Filter Corp

Alpha Greek Apparel in Southern California specializes in custom apparel and accessories for fraternities and sororities. Everything is customized, so they work closely with customers to give them what they want – including the latest technology.

“I want my merchant services provider to understand my business needs and make recommendations on the best POS system for my business and Wells Fargo does that.” — Jason Liu, owner of Alpha Greek Apparel

The businesses mentioned above are customers of Wells Fargo Bank.

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