Business Credit Card FAQs - Wells Fargo Small Business

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Business Credit Card Questions

Application process

Do I need a Wells Fargo account to get a business credit card?

We accept in-person, online, and phone applications for business credit cards from existing Wells Fargo customers. If you do not have an existing personal or business relationship with Wells Fargo, please visit a location near you, where a banker can assist you with your business credit card application.

How do I apply for a business credit card and what information will I need?

Apply

There are a few ways to apply for a business credit card:

What you’ll need to apply online

Gather the following information about yourself, your business, business owners, and prospective cardholders:

  • Legal business name, address, and phone number
  • Date business was first established
  • Business tax identification or Social Security number
  • Ownership type
  • Number of owners
  • Gross annual revenue
  • All applicants must be a US citizen or permanent resident
  • For Wells Fargo Business Secured Credit Card only: one applicant needs to be a Wells Fargo Online® customer.

At least one business owner/guarantor who indicates they have authority and control must apply and provide:

  • Name, address, and phone number
  • Social Security number
  • Date of birth
  • Citizenship

Plus, for all businesses (excluding non-profits), each owner with 25% or more interest must be listed as a guarantor and provide:

  • Percentage of ownership
  • Annual household income

Cardholder information

  • Name (as it should appear on the card)

Can I apply for multiple employee cards at the same time?

Yes. If you already have a Wells Fargo business credit card, you can add cards by contacting your business banker or customer service.

For Business Platinum and Secured Card call 1-800-225-5935. For Business Elite Card call 1-800-231-5511.

I currently have a Wells Fargo Business Platinum Credit Card. Can I apply for a Business Elite Signature Card?

You can only have one business credit card product from Wells Fargo. If you already have a Business Platinum Credit Card and would like to consider the Business Elite Signature Card, contact your business banker or visit a Wells Fargo branch.

After I apply, when will I receive my card?

You will receive your new card(s) about 7 to 10 business days after your application has been approved and processed. If you requested additional cards on your application, they will be mailed at the same time, but in separate envelopes.

For Business Elite Signature Card, can I set spending limits on my employee cards?

You can assign controls when you apply for a Business Elite Signature Card, or call our Business Elite servicing team at 1-800-231-5511.

Using your account

How do I apply for a credit line increase?

For a Business Platinum Credit Card

  • Apply for a line increase online or in person with your business banker
  • Call 1-800-225-5935

For a Business Secured Credit Card

  • Apply for a line increase online or in person with your business banker
  • Call 1-800-225-5935

For Business Elite Card

  • Apply for a line increase in person with your business banker
  • Call 1-800-231-5511

How do I add a cardholder to my account?

Your Business Banker can add a cardholder to your account, or call:

  • Business Platinum and Secured Card: 1-800-231-9244
  • For Business Elite Card: 1-800-231-5511

What are my payment options?

You may pay your CURRENT PAYMENT DUE to extend your payments over time or pay the full balance.

For Elite Card customers, the CURRENT PAYMENT DUE will be the greater of 5% of the balance or $500. If the balance is less than $500, the CURRENT PAYMENT DUE will equal the balance. For companies with credit lines over $100,000, the monthly balance must be paid in full.

Where do I send monthly payments?

Send your payment to the one of the following addresses:

For Business Platinum and Secured Card:

Payment Remittance Center
P.O. Box 77033 
Minneapolis, MN 55480-7733

For Business Elite Card:

Elite Card Payment Center
P.O. Box 77066
Minneapolis, MN 55480-7766

Are there other ways I can make payments?

Here are additional options for making payments:

  • Make a transfer through Wells Fargo Business Online® from a Wells Fargo account or using Business Bill Pay (see Can I use my Wells Fargo business credit card to pay my bills payments FAQ).
  • With our Automatic Payment service (see How do I set up automatic or manual payments FAQ).
  • By calling us. Business Platinum and Secured Card members call 1-800-225-5935. Business Elite Card members call 1-800-231-5511.

How do I access my business credit card account online?

Simply enroll in Wells Fargo Business Online® – it’s free.

Can my employees view their business card transactions online?

Yes, there are three options:

  • Once you enroll and have your Wells Fargo Business Online® username and password, you can assign view-only account access for up to 25 guest users.
  • If your employee is already enrolled in Wells Fargo Online®, they can sign on and go to Welcome > Account Settings > Add Account, or call 1-800-956-4442 to request access to their card account.
  • If your employee is not a Wells Fargo customer, they can visit one of our local branch locations to request access or enroll in Wells Fargo Online.

How do I add or remove guest-user access?

Once you enroll and have your Wells Fargo Business Online® username and password, you can sign on and go to Account Access Manager. There you can assign view-only account access for up to 25 guest users. And you can return to the Account Access Manager to remove access for any guest users.

Card features

Can I use my Wells Fargo business credit card for overdraft protection?

Yes. You can link your Wells Fargo business credit card to your Wells Fargo business checking account to cover insufficient funds in your checking account, up to your available credit limit. Signing up for overdraft protection is free.

When you add overdraft protection to your business card you'll get:

  • Financial control. Protect your credit rating. You can always pay your bills on time knowing that overdraft protection covers your checks until your deposits clear.
  • Flexibility. Write checks or get cash in emergency situations, even if your business checking account is low.
  • Savings. You’ll pay for overdraft protection only when you use it.

How do I sign up for overdraft protection?

To sign up for overdraft protection, sign on to your business account through Wells Fargo Business Online. Select the Account Services link at the top right of the page, then select Credit Card Service Center. You may also enroll by calling 1-800-359-3557 ext. 419.

Unsure of how to sign on to your business account? You may need to enroll in Wells Fargo Business Online.

A transaction finance charge applies to each Overdraft Protection advance. Please see your Customer Agreement for details.

Can I use my Wells Fargo business credit card to pay my bills?

Yes. Using your business credit card makes bill paying easier and more secure. Your payment won't get lost or stolen in the mail. It's fast, safe, and free. With our business credit card grace period, you can also optimize your cash flow to better manage your business.

Benefits also include:

  • Save time and stamps. Mail fewer checks and deal with fewer invoices.
  • Track payments. Track monthly bill payments with the Business Spending Report.
  • Earn rewards. You earn rewards on every bill you pay with your business credit card.

Simply call your service provider with your credit card number, expiration date, and requested payment date.

How do I set up automatic bill payments for my merchants?

Have your business credit card handy and follow these steps:

  1. Contact the merchants that send you bills and ask to set up automatic payments with your Wells Fargo Business Credit Card — or visit their websites.
  2. Provide them with your business credit card number.

How can I pay my business credit card automatically?

With our Automatic Payment service, have your credit card bill payments made automatically from your business checking account to your business credit card every month — it’s easy.

Choose from 2 monthly payment options

  • Pay the current payment due.
  • Pay your balance in full. For accounts with credit limits over $100,000, the monthly balance must be paid in full.

Managing your payments

  • Wells Fargo will deduct the payment from a business checking account at any financial institution.
  • You'll get a message on your credit card statement alerting you to the amount and the date the payment will be deducted. So unlike paying with checks, you’ll know exactly when your automatic payment will clear.

Enroll today

To sign up for Automatic Payment, sign on to your Business account through Wells Fargo Business Online. Select the Account Services link at the top right of the page, then select Add Credit Card Features. You may also enroll by calling 1-800-225-5935 for Business Platinum and Secured Card or 1-800-231-5511 for Business Elite Card.

Unsure of how to sign on to your business account? You may need to enroll in Wells Fargo Business Online.

Do you offer consolidated billing?

You can set up your account with consolidated cardholder billing or individual billing. For Business Platinum Card call 1-800-225-5935. For Business Elite Card customer service call 1-800-231-5511.

Card Alerts

How do alerts work?

With business credit card alerts, it's easy to stay informed. You decide which alert you’d like to receive, and we'll send the alert(s) to your email, mobile device, or Messages & Alerts inbox in your Wells Fargo Business Online® banking session.

  • Choose the alert and the frequency
  • Add new alerts or change your preferences anytime

What types of alerts can I receive?

Based on your preferences, we can send you alerts when:

  • The number of purchases made in a single day exceeds a limit or dollar amount that you choose
  • A payment has posted to your account
  • Your credit card payment is due
  • Your available credit drops below a certain amount

How do I enable alerts?

First, you'll need to be enrolled in Wells Fargo Business Online® with a valid email address and eligible business credit card. To enable alerts:

  1. Sign on, then select Accounts, then Manage Alerts
  2. Choose the card number
  3. Select the alert type and delivery method
  4. Select Subscribe at the bottom of the page to save your selections

About Business Secured Credit Card

How is the Wells Fargo Business Secured Credit Card different from other business credit cards?

The Business Secured card works like any other business credit card, but the credit line is secured by a collateral account. The amount of money you deposit in the collateral account ($500 to $25,000) equals the amount of your credit line. The Wells Fargo Business Secured Card is a convenient way to pay for business purchases, whether you’re shopping for office supplies or booking travel.

What is a collateral deposit?

A collateral deposit is funded by you to secure your Business Secured Credit Card account.

Will my collateral deposit earn interest?

Funds provided for the collateral deposit will not earn interest.

Does the Business Secured Card earn rewards?

You may choose to enroll in the optional Wells Fargo Business Card Rewards® program when you open a new Business Secured Card account. There is no annual program fee.

There is no limit to the points or cash rewards you can earn. Choose one of the following:

  • Rewards points. One point for every dollar you or your employees spend with your Wells Fargo Business Secured Cards
  • Cash back only. 1.5% cash rewards credited automatically every quarter.

Questions? Visit Business Card Rewards Frequently Asked Questions.

Security and fraud

What do I do if I suspect that there has been an unauthorized transaction on my business credit card?

If you have a transaction on your credit card that you or your employees did not authorize, please contact us immediately.

  • For Business Platinum and Secured Cards: 1-800-225-5935
  • For Business Elite Card: 1-800-231-5511

What if there are unauthorized charges on my stolen card?

Through the free WellsProtect® program, you are not responsible for unauthorized transactions that are reported within 60 days from the first statement showing the unauthorized transaction. If your card (or card number) is ever lost or stolen, your account is safe. Just report your missing card right away or tell us as soon as you notice any unauthorized activity.

  • For Business Platinum and Secured Cards: 1-800-225-5935
  • For Business Elite Card: 1-800-231-5511

What happens if one of my employees or I lose a business credit card?

If your business card is lost, stolen, or if you notice unauthorized use on your account, you can request a replacement card:

  • Our mobile app. Select Replace My Card on the main menu.
  • Online. Visit wellsfargo.com/replacemycard. 
  • Phone. For Business Platinum and Business Secured Credit Card, call 1-800-225-5935 and for Business Elite Card call1-800-231-5511 — 24 hours a day, 7 days a week.

Should I notify Wells Fargo if a cardholder plans to travel and use the business card?

Yes, it’s a good idea to call 1-800-642-4720 or notify us online before traveling, to ensure continued access to your account. Please also make note of these international phone numbers, should you need to reach us while you’re traveling, and learn more about global acceptance of chip cards. (Please note, at this time, Wells Fargo cards cannot be used in Cuba – please call us at 1-800-642-4720 to learn about other options for making purchases if you plan to travel to Cuba.)

Online Shopping Security

What is Visa Secure?

Visa Secure is a service offered by Visa and Wells Fargo to help protect cardholders against unauthorized online purchases. Each transaction is evaluated by the service and in some cases, you will be asked to enter a one-time passcode to complete the transaction.

What is Mastercard Identity Check TM ?

Mastercard Identity Check is a service offered by Mastercard and Wells Fargo to help protect cardholders against unauthorized online purchases. Each transaction is evaluated by the service and in some cases, you will be asked to enter a one-time passcode to complete the transaction.

Will a one-time passcode be required for all online purchases?

No. Wells Fargo is working to help keep your card secure and will only prompt you for a passcode when additional verification is required.

How will I receive the passcode?

The one-time passcode will be sent via text to the mobile phone number that is on file with Wells Fargo to service your account. If you have more than one mobile number on file, you will be prompted to select the desired number.  We send our one-time passcodes from 93557 or 93733. We recommend that you add the numbers to your phone’s address book so you’ll be able to easily identify our text messages.

What if I do not recognize the mobile numbers that are available to choose from for Wells Fargo to send the passcode?

If you do not recognize the numbers, please call the number on the back of your card to speak with a Wells Fargo representative.

Pricing

What is the Prime Rate?

Prime refers to the rate that Wells Fargo announces from time to time as its Prime Rate. The Wells Fargo Prime Rate is subject to change at any time.  The overall rate assigned is variable and is expressed as Prime plus a spread. Rates are subject to change after booking.