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Excess Wear and Use


We consider excess wear and use to be anything beyond the reasonable cosmetic or mechanical changes that result from day-to-day use. We have provided numerous general explanations and examples of excess wear and use to help you avoid any surprises when you turn in your vehicle.

As outlined in your lease contract agreement, if your vehicle has sustained damage that is not the result of normal wear and use, you are responsible for the estimated costs of any repairs. However, you can also have any repairs made, at your own expense, before the vehicle is returned to us at the scheduled lease-end date.


Explanations and Examples

Excess mileage
– if your vehicle exceeds the maximum allowable miles stated in your lease agreement, you will need to pay an excess mileage fee. Please refer to your lease agreement for amounts.

Exterior excess wear and use may include:
Dents and dings – any holes in the sheet metal or dimples or dings more than one inch in diameter.
Chips, scratches, and broken paint – paint chips, scratches, broken paint, and rusted areas large than one inch
Paint and body repair – substandard repair paint job (for example, the paint is peeling, bubbling, or mismatched)
repairs not meeting factory specifications
– collision repairs not completed
– touch-up paint repair is not an acceptable form of repair
Other damages to the exterior – bumper gouges, cracks, holes, or scratches on painted plastic bumper covers
dents greater than six inches and scratches greater than two inches long through the chrome or paint on metal or chrome bumpers
– broken grilles or dents greater than three inches in size on the grille
– single dents over one inch in size or multiple dents on trim parts
– missing trim parts
– damage to convertible tops one inch or less requires a repair; damage in excess of one inch requires top replacement
– missing convertible boots
holes, excessive dents, and scratches to the metal on pick-up beds
holes, dents, and scratches larger than one inch on top rails
excessive dents and scratches to the metal on the top or inside of a tailgate

Interior excess wear and use may include:

Upholstery and carpeting – large stains that require replacement
– torn or ripped carpets or upholstery
– scratches in the leather
burns or singes
After market equipment – any standard or optional OEM equipment item removed from the vehicle
– any holes left from the removal or after-market installed items
– any original function or equipment that was disengaged and not re-engaged
Breaks, tears, and burns – any item broken, torn, or burned must be fixed or replaced

Mechanical excess wear and use may include:
Mechanical components – any component that does not work properly
Service indicator – any service indicator or activated warning lights may result in charges
Drive train components – any damage from failure to comply with the recommended maintenance schedule

Safety excess wear and use may include:
Glass – deep glass chips
– windshield cracks or stars
– broken windows
– inoperative window mechanisms
Lights and lenses – non-operating head lamps or tail lights
broken or cracked lamps, lenses, or covers for head lamps, fog lamps, tail lamps, or sealed beams
Brakes – a brake light that doesn't function consistently
– brakes that do not function properly (for example, the brake warning light is illuminated)
Airbags – anything that compromises the functionality of the airbag equipment
– warning lights indicating system malfunction or inoperable
Tires and Wheels – less than 1/8-inch (3-mm) tread depth from wear indicators on any tire
– any tire side wall damage that affects the integrity of the tire
– wheel damage that affects the integrity of the wheel
– all tires must be the same rating as the original equipment
– all tires must be the same size and of similar tread type
– cracked or missing wheel covers
– wheels or wheel covers with peeling finish due to surface contact
– missing spare tire, jack, and manufacturer tools
Tinted windows – presence of after-market tinted windows that show signs of peeling, bubbling, or scratches
Miscellaneous – missing or in-operative options and equipment that were included with your car
– substandard previous repairs
– damage caused by the installation or removal of parts and accessories
– missing parts (for example, radios, CD players, speakers, cellular phones)
– poorly applied or peeling window tinting