WEBVTT

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Since the economic downturn started almost six years ago

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thousands of homeowners have struggled to keep their homes.

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And Wells Fargo's Home Lending Servicing Team

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is helping find options for customers.

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Kerri was working full-time for a large chain pharmacy when she started getting ill.

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Her energy level was just nothing.

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I mean, she could barely function.

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The doctor basically said I recommend going part-time

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until we can get your strength level back up.

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When that happened not only did we take a large pay cut

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but the money we were having to pay,

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our co-pays and deductibles for her treatments, really put a bind on us.

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The Taylors had built their dream home before the downturn.

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So when Kerri's illness, an immune deficiency she's had since birth,

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lowered their income it became hard to keep up their mortgage payments.

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You just start feeling insecure about the decisions you make.

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You wonder if you made the wrong choice.

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They wanted to refinance but their home had lost nearly 40 percent of its value.

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Sam, who reached out to Wells Fargo's Home Lending Servicing Team

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was put in touch with Angela Ludwig.

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Initially he was very nervous and so basically I just

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tried to reassure him that my role was to be with him

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every step of the way through that process; guide him through that process.

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I need their help in sending me in those documents.

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So that way we can then, you know, get it reviewed by our underwriting and our review team.

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Over five months Angela and the Taylors worked as a team exploring every possibility.

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I would lay in bed at night.

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My anxiety level was through the roof.

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I mean, here we are built our dream home and the threat of us losing it I felt like

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as a father and a husband I was letting my family down.

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The Taylors received a mortgage modification that lowered their

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payment and let the team know their gratitude.

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Now the Taylors expect a lengthy stay in their home.

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Wells Fargo came through for us amazingly and Angela was a leading factor for that.

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Calling her was like "Wow, I'm talking to somebody that actually..."

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And you trusted in the company too.

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Yeah, and she trusted that-- and she goes

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"Well, I know what you're experiencing and trust me,

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it's not easy but we're gonna get through this together."

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Wells Fargo, you know, Angela and Wells Fargo team is gonna

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help Sam and Kerri Taylor keep their home.

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We're gonna do this.

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And just her-- like Kerri said, her confidence and...

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Her goal was to help us rather than collect a debt.

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Exactly.

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Kerri now works about 30 hours a week but tells us if her health issues resurface

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the family can still make their mortgage payments.

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[Music]