WEBVTT 00:06.706 --> 00:09.609 If you've decided to apply for a loan modification 00:09.609 --> 00:12.045 you're probably wondering what's next. 00:12.045 --> 00:16.750 This video is designed to help you better understand the loan modification form. 00:16.750 --> 00:20.086 You're taking an important step towards managing your mortgage debt 00:20.086 --> 00:24.791 and as you go through the process you'll have our support every step of the way. 00:24.791 --> 00:27.560 The first thing to remember is that if you have questions 00:27.560 --> 00:37.504 just call us at 1-800-678-7986 or visit wellsfargo.com/homeloanhelp. 00:37.504 --> 00:40.173 As part of your application for mortgage help 00:40.173 --> 00:44.978 you'll need to submit documentation to your Wells Fargo Home Preservation Specialist 00:44.978 --> 00:47.714 describing your financial hardship. 00:47.714 --> 00:51.317 The form will vary depending on your situation. 00:51.317 --> 00:54.387 It's important that you fill it out completely and accurately 00:54.387 --> 00:56.823 so you don't have to do it again. 00:56.823 --> 01:01.661 In fact, it's so important that it's worth repeating. Be extra careful. 01:01.661 --> 01:03.997 If there is missing information or mistakes 01:03.997 --> 01:08.134 it will delay the application process and you may need to send your documents again 01:08.134 --> 01:11.805 to ensure we have the most current information. 01:11.805 --> 01:17.210 The faster you provide the requested documentation, the sooner a decision can be made. 01:17.210 --> 01:19.879 Here are some important tips to help you. 01:19.879 --> 01:22.482 Be clear and concise. 01:22.482 --> 01:25.151 Make sure your submission is legible. 01:25.151 --> 01:30.623 If you need to make changes, consider starting with a fresh form printed off our website. 01:30.623 --> 01:35.261 Be thorough. Don't leave any blank spaces. 01:35.261 --> 01:39.232 If something doesn't apply to you write "N/A." 01:39.232 --> 01:45.338 Submit all the pages of the required documentation as soon as possible before the deadline. 01:45.338 --> 01:49.509 Be sure to send us all the financial and property information requested 01:49.509 --> 01:54.180 like pay stubs, tax returns and bank statements. 01:54.180 --> 01:56.950 Double-check that all of the figures on these documents 01:56.950 --> 01:59.919 match what you write on the application. 01:59.919 --> 02:02.489 Remember to include your Social Security number 02:02.489 --> 02:06.426 and, if there is one, your co-borrower's number. 02:06.426 --> 02:10.196 Be sure to ask if you don't understand what's needed. 02:10.196 --> 02:19.339 To make sure things go smoothly ask yourself the following questions before sending each form. 02:16.169 --> 02:19.339 Did I include my Social Security number? 02:19.339 --> 02:22.475 Did I sign every page where required? 02:22.475 --> 02:27.080 Do the numbers on my form match the numbers on my official documents? 02:27.080 --> 02:29.249 If there is a co-borrower on the loan, 02:29.249 --> 02:32.452 make sure they took care of those details as well. 02:32.452 --> 02:35.021 Help us understand your situation. 02:35.021 --> 02:38.658 Explain your hardship in as much detail as possible. 02:38.658 --> 02:43.196 Give a full picture of why you fell behind on your mortgage payments and why it's likely 02:43.196 --> 02:45.832 you could handle a new payment amount. 02:45.832 --> 02:50.537 The more you tell us the more efficient the process will be for a decision. 02:50.537 --> 02:53.072 It's really important that you return your documentation 02:53.072 --> 02:57.443 within the timeline your Home Preservation Specialist gives you. 02:57.443 --> 03:00.480 Act quickly and meet all your deadlines. 03:00.480 --> 03:03.816 Applying for a loan modification can be a complicated process 03:03.816 --> 03:06.085 but we're here to help. 03:06.085 --> 03:15.261 Contact us at 1-800-678-7986 or visit wellsfargo.com/homeloanhelp 03:15.261 --> 03:18.264 if you have questions. 03:18.264 --> 03:21.834 [Music]