NEW YORK - November 8, 2012
In just over a week, Wells Fargo customers have donated more than $1 million to the American Red Cross for hurricane relief by utilizing the donation feature at Wells Fargo ATMs across the nation.
“Superstorm Sandy has left millions of people in need of Red Cross disaster assistance, and in the midst of the biggest Red Cross disaster response in five years, a second storm brought even more disruption to some of the very same communities,” said Gail McGovern, president and CEO of the Red Cross. “We are so appreciative of Wells Fargo and its customers for their support of our work to help these families and communities get back on their feet.”
“We know our customers want to help and we are glad we can make it easy for them to give so generously to those in need,” said Jonathan Velline, head of Wells Fargo ATM Banking and Store Strategy. “We thank them for their contributions that are already making a huge difference in relief efforts.”
Wells Fargo customers can still donate to the American Red Cross relief efforts through Nov. 13, 2012, at most of the 12,000 Wells Fargo ATMs across the country (with the exception of Kansas, Missouri, and Washington, D.C., due to local restrictions).
On October 30, Wells Fargo announced it is giving $1 million for relief efforts in the wake of Hurricane Sandy, including $250,000 for the American Red Cross Disaster Relief Fund to support relief efforts the agency is directing throughout impacted areas in the region. The remaining $750,000 will go to support nonprofits conducting grassroots relief and recovery efforts in affected areas.
Fee waivers extended through Nov. 12 for three states
Wells Fargo has extended through Monday, Nov. 12 its waiver for the fees it normally charges its customers for using another bank’s ATMs. Wells Fargo will also allow customers with time accounts (CDs) to withdraw funds from these accounts without incurring an early withdrawal penalty. These fee waiver extensions are available in New Jersey, New York and Connecticut, the states continuing to experience the most impacts from Hurricane Sandy.
Additionally, Wells Fargo is continuing to waive late fees on credit cards, certain small business and consumer loans, including auto and student loans through Monday, Nov. 12 in New Jersey, New York and Connecticut.
Emergency Personal Loan Assistance
Wells Fargo has also initiated an emergency personal loan program for customers in select counties in New Jersey, New York, and Connecticut that have been declared disaster areas by FEMA. These loans will be offered at favorable rates and will be underwritten using existing underwriting criteria.
Mortgage and Home Equity Customer Assistance and Fee Waiver
Wells Fargo will waive late fees for the month of November for mortgage and home equity customers affected by Hurricane Sandy in New Jersey, New York and Connecticut. We encourage all customers who have been impacted to contact Wells Fargo right away to discuss mortgage payment arrangements, which can include up to 90 days payment moratorium, late fee waivers and credit bureau reporting suppression. We will also proactively work with customers in advance of the end of a payment moratorium to evaluate long term payment options, including possible eligibility for loan modifications. Our customers may also contact us to get assistance with handling property insurance claims. The mortgage customer service team is specially-trained in disaster response and can offer guidance and information about loans and assistance programs. Visit Wells Fargo’s Get Help with Disaster Recovery web page for additional detail.
Store and ATM availability
Thirteen stores are still closed in parts of New Jersey, New York and coastal Connecticut due to power outages, flooding and interior damage.
Ninety-five percent of the bank’s ATMs are available in the storm-affected states. Less than 75 ATMs are currently unavailable, with machines expected to be brought back online as power and networks are restored. Mobile ATMs have been deployed.
The company is providing continuous updates on store operations and storm recovery efforts at @WellsFargo, its official Twitter handle. Other updates are being made available at Wells Fargo’s Facebook page. Customers can also check the status of their local stores at the company’s store locator at www.wellsfargo.com.
Wells Fargo customers who have been affected by Hurricane Sandy and need assistance may call 1-800-TO-WELLS (1-800-869-3557) 24 hours a day, seven days a week. Customers can also visit their nearest Wells Fargo store when normal hours of operation resume.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.4 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, and the Internet (wellsfargo.com), and has offices in more than 35 countries to support the bank’s customers who conduct business in the global economy. With approximately 265,000 full-time equivalent team members, Wells Fargo serves one in three households in United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2012 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our customers’ financial needs and help them succeed financially.
About the American Red Cross
The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies about 40 percent of the nation's blood; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. The Red Cross is a not-for-profit organization that depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit redcross.org or join our blog at http://blog.redcross.org