We’re listening to our customers, government agencies and community leaders — and we’re not afraid to act on their feedback because we strive to be the most fair and responsible lender in the industry. We know we aren’t perfect, but we also know that our track record through the housing crisis sets us apart and demonstrates our long-standing commitment to being a trustworthy partner in the American dream of homeownership.
Fair and Responsible Home Lending
We’re focused on fair and responsible lending, excellent customer service, and strong training and monitoring processes — and our track record confirms this.
Informed Borrowing Choices
Our job is to make sure our customers understand their financing options and the loan product they choose, so they can make the best decision for their financial success.
Support for Sustainable Homeownership
Our goal is not just to help our customers buy a home; it’s to make sure they’re able to own one successfully for years to come.
Help in Challenging TimesWells Fargo
has demonstrated leadership and innovation in developing a wide range of practical and effective ways to provide support to customers facing payment challenges.
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