Senior Executive Vice President, Community Banking
Wells Fargo & Company
Carrie Tolstedt is responsible for retail and small business banking at Wells Fargo. She and her team serve approximately 23 million retail banking households and approximately 3.0 million small business owners. The organization provides financial services to customers through more than 6,000 retail banking stores and 13,000 ATMs in 39 states and the District of Columbia, the Wells Fargo contact centers, and wellsfargo.com. Community Banking has approximately 27.2 million active digital (consists of online and mobile) customers, which includes 17.7 million active mobile customers. Community Banking serves mass market, affluent and small business banking customers.
Carrie also leads the Distribution Strategies and Services Group; Deposit Products Group, which includes Debit and Prepaid Products and Global Remittance Services; the Wells Fargo Virtual Channels group, including digital, contact centers and other emerging technologies; Customer Experience and Strategy; Business Direct, including Business Payroll Services; Wells Fargo Practice Finance; and Centralized Business Relationship Management.
With over twenty-five years of financial services experience, Carrie began her career with Wells Fargo in 1986 with Norwest Bank in Nebraska. After a brief period with FirstMerit Corporation, she returned to Norwest, ultimately becoming the Central California regional president of Wells Fargo after the 1998 merger with Norwest. In 2001, she was named a Group EVP in the company’s California Community & Border Banking Group and became head of Regional Banking in 2002. In June 2007, Carrie was appointed to her current role as Senior EVP Community Banking.
Carrie was named by Fortune magazine as one of the “50 Most Powerful Women in Business” for 2015. She was also selected as one of American Banker Magazine’s “25 Most Powerful Women in Banking” (13th Annual, October 2015) and one of the Bay Area’s “100 Most Influential Women in Business” by the San Francisco Business Times (April 2010).
She graduated from the University of Nebraska with a B.S. degree in business administration. She also completed the Pacific Coast Banking School, University of Washington.
Carrie serves on the Board of Directors of Junior Achievement of Northern California.